Policies

Please ensure that you read this policy thoroughly before you order for the best shopping experience with Tressed Collection. By placing an order on our website you are agreeing to the terms listed in our policies.

Please allow 4-14 business days processing time before we ship your order.

If you have an upcoming special occasion please make sure to place your order in enough time to receive your package as we are only able to expedite shipping, NOT our processing time.

 

 Delivery

Countries	Express	Standard
🇦🇺 Australia	2-4 business days	2-5 business days
🇬🇧 UK	4-6 business days	6-8 business days
🇺🇸 USA	3-6 business days	6-9 business days
🇨🇦 Canada	3-6 business days	6-9 business days
🇳🇿 New Zealand	2-5 business days	5-8 business days
🇫🇷 France	6-10 business days	8-12 business days
🇩🇪 Germany	6-10 business days	8-12 business days

Please note that these times may be subject to unforeseen delays due to factors by such as adverse weather conditions, labor strikes, or other events impacting logistics in your country. We appreciate your understanding and patience in such instances.

After your order has been shipped please refer to Australia Post regarding and shipping and delivery updates.

 When an order is in the hands of Australia Post, we are not responsible for lost, stolen or damaged packaging. Please contact your local post office if you do encounter any problems.

 

Please make sure your address is correct at check out, as we are not responsible for making sure this is correct. We are not responsible if your package is shipped to the wrong address per your entry. If your package is returned to us, you are responsible for paying the shipping fee again.

Return & Refund Policy 

We do not accept returns or refunds. Please ensure that you are ordering the correct lengths and quantities at checkout.

Exchanges are permitted if there has been a mistake on our behalf. If you need to exchange an item, please contact our customer service email at support@tressedcollection.com. Exchanges must be made within 4 days after you have received your item. Exchanged items MUST be unused and in the same condition as received, along with the original packaging. We also require proof of purchase.   

Once we received your item, we will send you an email to notify you that we have received your item. We will also notify you once the new item has been shipped out to you along with a tracking number.  

 

Please contact support@tressedcollection.com for any questions.  

  

Terms and Conditions 

By purchasing you in agreement to the following terms and conditions:  

You have read the product description and understand the product that you are receiving. You understand and agree to our no refund policy. You understand that once an order is submitted changes or cancellations can not be made (including item changes, shipping address changes, etc)